What process should a parent/guardian use if they have a concern regarding their child’s school bus transportation, i.e. bus stop assignment, inconsistent schedule of bus arrival at the assigned bus stop, discipline at the bus stop or on the bus, etc.?
General concerns regarding student transportation should be directed to the designated school based transportation liaison for the school the student attends.

What should a parent/guardian do if a student that is assigned to ride a school bus does not arrive home within a reasonable time after the appointed bus stop drop off time, or is not on the bus when it arrives at the bus stop?
The parent/guardian should first try to contact the school the student is assigned to attend to inquire if the bus is running late or if for some reason the student missed getting on the bus prior to its departure from the school. If the parent/guardian is unable to make contact with the school or the school has already closed for the day, the parent/guardian should contact the appropriate transportation terminal for the bus route the student is assigned to ride as listed below:

Routes	Terminals	Phone Number
1001 through 1268	North Area	(754) 321-4000
2001 through 2294	Central Area	(754) 321-4480
3001 through 3297	South Area	(754) 321-4100
4001 through 4202	West Central Area	(754) 321-4150
5001 through 5237	South West	(754) 321-8025